Frequently Asked Questions
Answers to the questions our front desk hears most often, before and during a stay.
What time is check-in and check-out?
Check-in begins at 4:00 PM and check-out is by 11:00 AM. Early check-in and late check-out can often be arranged based on availability — ask when you book, or call the front desk the morning of your arrival.
Is parking included?
Self-parking is complimentary for overnight guests. Valet parking is available at the main entrance for a nightly fee, and day visitors to the gaming floor or dining rooms receive validated self-parking.
Do I need to be 21 to visit the resort?
No. Sapphire Shore is a full family resort — the pool deck, dining rooms, spa, and guest rooms welcome guests of all ages. Only the casino gaming floor itself is restricted to guests 21 and older, as required under West Virginia gaming law.
Is the pool open year-round?
The outdoor Silver Rail Pool Deck is open seasonally, roughly April through October. An indoor soaking pool and cedar steam lounge in the spa wing are available to hotel guests year-round.
Do you offer packages that combine a room with other amenities?
Yes. We publish a rotating set of packages that bundle a room with spa credit, dining, or simulcast wagering credit. Current packages are listed on our packages page.
Are pets allowed?
We can accommodate pets in a limited number of designated rooms for an additional cleaning fee. Please call the reservations desk in advance, since pet-friendly rooms are limited and book quickly.
Is the resort wheelchair accessible?
Yes. Sapphire Shore offers accessible guest rooms, ramp and elevator access throughout the property, accessible parking near the main entrance, and pool lift access on the pool deck.
Do you require a reservation for the dining rooms?
The Furlong Room recommends reservations, especially Friday and Saturday evenings. Paddock Kitchen, Trackside Tavern, Blue Ridge Café, and Winner's Circle Lounge accept walk-ins, though weekend evenings can still involve a short wait.
Can you host weddings or large group events?
Yes. Our events team handles everything from a 20-person rehearsal dinner in a boardroom to a 300-guest ballroom wedding. See our event venues page for capacities and details.
How far is the resort from Washington, DC?
Sapphire Shore is roughly a 75-minute drive from Washington, DC, and about 60 minutes from Dulles International Airport, depending on traffic along Route 340.
Still Have a Question?
Reach out directly and our front desk team will get back to you within one business day.